JOB DESCRIPTION:

• Research and understand customers’ needs.
• Manage customer data of Yola.
• Plan and ensure achieving sales targets.
• Run the team to do tasks smoothly and effectively.
• Prepare sales reports or sudden results to line managers.
• Customer consultation, tailoring of course to customer needs, calculate, and inform course price.
• Provide excellent after-sales service and regular follow-up to maintain high customer satisfaction.
• Develop strong relationships with customers to maximize referral and renewal opportunities.
• Take excellent care of students and build trust with parents to foster customer loyalty.
• Maintain center facilities and related equipment: clean, tidy, workable.
• Manage center issues, receive student/parent feedback and complaints, and de-escalate and resolve wherever possible.
• Identify opportunities for center improvement, work process improvement, and service delivery to customers.
• Share practical experience, guide, and coach employees.
• Carry out missions assigned by the Center Manager and Center Supervisor.
• Support other centers and YOLA staff as needed.

REQUIREMENT:

• 3+ years of sales experience, and 2+ years of management experience
• Bachelor’s degree
• Results-driven with determination to achieve sales targets and KPIs
• Strong people management skills and excellent emotional intelligence (EQ)
• Good organizational, planning, complaint handling, and problem-solving skills
• Fluent in English is an advantage