SENIOR EDUCATION CONSULTANT

Salary: 11,000,00020,000,000 VNĐ

Location: YOLA CENTERS

Team: CENTER

Application deadline: 10/09 — 17/09/2020

Job Description

JOB DESCRIPTION:

  • Research and understand customers’ needs.
  • Manage customer data of Yola.
  • Plan and ensure achieving sales targets.
  • Run the team to do tasks smoothly and effectively.
  • Prepare sales reports or sudden results to line managers.
  • Customer consultation, tailoring of course to customer needs, calculate, and inform course price.
  • Provide excellent after-sales service and regular follow-up to maintain high customer satisfaction.
  • Develop strong relationships with customers to maximize referral and renewal opportunities.
  • Take excellent care of students and build trust with parents to foster customer loyalty.
  • Maintain center facilities and related equipment: clean, tidy, workable.
  • Manage center issues, receive student/parent feedback and complaints, and de-escalate and resolve wherever possible.
  • Identify opportunities for center improvement, work process improvement, and service delivery to customers.
  • Share practical experience, guide, and coach employees.
  • Carry out missions assigned by the Center Manager and Center Supervisor.
  • Support other centers and YOLA staff as needed.

 

REQUIREMENT:

  • 3+ years of sales experience, and 2+ years of management experience
  • Bachelor’s degree
  • Results-driven with determination to achieve sales targets and KPIs
  • Strong people management skills and excellent emotional intelligence (EQ)
  • Good organizational, planning, complaint handling, and problem-solving skills
  • Fluent in English is an advantage

 

 

Application form

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