Phòng ban Nơi làm việc Số lượng tuyển
  • Loại hình: Toàn thời gian
  • Mức lương: Thương lượng
  • Thời gian ứng tuyển: 30/06/2024
Chia sẻ ngay công việc với bạn bè:

Mô tả công việc


A. Business management & customer service: 55%

  • Set sales plan/target and allocate by day/week/month/year based on company target.
  • Lead, monitor and ensure the achievement of new enrollments, re-enrollments, revenue, profitability, and other KPIs set by the company.
  • Understand competitors and targeted customers in surrounding areas and propose effective plans/solutions to acquire new customers.
  • Propose development strategies, plans and solutions to overcome difficulties and lead the center to achieve higher results.
  • Monitor and ensure that customer care procedures are conducted in accordance with the prescribed regulations.
  • Ensure the re-enrolment rate of each program/product is achieved as the company‘s targets.
  • Ensure the procedure of the Placement Test is conducted properly and optimize new class openings to achieve ACS KPI & room utilization.
  • Coordinate well with the marketing team to organize events for both new and old students to create a fun environment for Yola students.
  • Oversee the pass/fail ratio of students and work with Academic Operation to ensure teaching quality if problems arise.
  • Control the implementation of tutoring, make-up classes, trial classes and waiting list to ensure compliance with academic regulations and within budget allowances.
  • Ensure employees comply with the company‘s sales regulations and customer service procedures.
  • Understand Parents and ensure the best experience and satisfaction of parents during their time at Yola.
  • Prepare and provide timely and accurate day/week/month/year reports as required.
  • Lead, and conduct meetings with all center staff daily/weekly/monthly to promptly update the latest information, listen and receive employees‘ feedback to take quick actions and achieve business results.
  • Attend meetings with superiors to receive business plans, strategies and requirements.
  • Respond quickly about the effectiveness of marketing activities supported by the marketing team.
  • Propose more effective local marketing activities to increase the sales conversion rate & acquire new customers.

B. People management: 30%

  • Guide, evaluate, train and coach new and existing employees in sales, communication, and customer service skills that support employees in achieving significant results.
  • Participate in direct consultation sessions between employees and customers to identify and address areas of improvement for the employees.
  • Conduct performance evaluations for center staff and prepare for a successor.
  • Supervise the weekly, and monthly working schedules of center staff.
  • Supervise to ensure that employees comply with the regulations on uniforms and manners, working hours and communication with customers.
  • Build up & create high motivation & high-performance team.

C. Other tasks: 15%

  • Monitor, and review to ensure Yola brand image and customer experience are in good condition in the following areas:

          + Outside the center: facade, signage, billboards, posters, and surrounding space.

          + Inside the center: consultation area, curriculum display cabinets, POSM, signboards,

          + Hygiene service: cleaning of classrooms, floors, and other areas.

          + Security service

  • Cooperate well with other departments to ensure smooth execution & business results.
  • Properly manage daily cash collection in a safe procedure.
  • Manage and preserve assets: the center‘s tools, equipment, and facilities are always in good working condition.
  • Other tasks assigned by the line manager.


  • At least 3 years’ working experience in similar field, with at least 2 years in management. Strong preference is given to individuals with management experience in education sales and/or service industry.
  • Strong customer service mindset, results-driven and striving for work excellence.
  • Strong focus on setting standards in sales consultation and customer service quality.
  • Results-driven in achieving sales target, student enrollment and all sales and service KPIs.
  • Skills: strategy planning, management and leadership, organization, presentation, delegation.
  • Able to train, coach and mentor center staff, with well-developed people skills and the ability to manage complex working relationships.
  • Good communication, persuasion, and analytical skills.
  • Excellent interpersonal style – with cultural sensitivity to deal with diverse nationalities.
  • High moral ethics and professional workplace behavior.
  • Fluent in English (verbal and written)
  • Good PC skills in MS Office, especially Excel and PowerPoint.

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