Operation and Customer Service Management: (70%)

• Work closely with sales team to achieve center KPIs, optimize retention and resource utilization.
• Lead the EA team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses.
• Work with HR Department to ensure that people development strategies for staff retention and excellent results are in place.
• Uphold company values and ethics strictly and ensure staff strict following and observance of company policies and management directives.
• Assist with recruitment and onboarding of staff.
• Train, coach , motivate and develop staff to provide excellent sales and service results.
• Ensure staff adherence to relevant government regulations, code and law.
• Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
• Assure consistent levels of student and staff satisfaction.
• Perform tasks and carry out initiatives and projects as assigned by line manager.
• Create and provide timely and accurate reports that track and report KPIs and updates to line manager.

JOB REQUIREMENTS:

• At least 3 years’ working experience in similar field, with at least 2 years in
  management. Strong preference is given to individuals with management
  experience in education sales and/or service industry.
• Strong customer service mindset, results-driven and striving for work
  excellence.
• Strong focus on setting standards in sales consultation and customer
  service quality.
• Results-driven in achieving sales target, student enrollment and all sales
  and service KPIs.
• Skills: strategy planning, management and leadership, organization,
  presentation, delegation.
• Able to train, coach and mentor center staff, with well-developed people
  skills and ability to manage complex working relationships.
• Good communication, persuasion, and analytical skills.
• Excellent interpersonal style – with cultural sensitivity to deal with diverse
  nationalities.
• High moral ethics and professional workplace behavior.
• Fluent in English (verbal and written)