SALES DIRECTOR

Salary: Negotiation

Location: YOLA CENTERS

Team: CENTER

Application deadline: 30/09 — 30/11/2021

Job Description

JOB DESCRIPTION

Sales Management: 

  • Establish sales objectives by planning and developing annual sales target, promotions, campaigns, product launch, events, sales budget to deliver company business goals in both enrollment & revenue objectives. 
  • Develop and implement yearly, quarterly, monthly, weekly sales objectives, promotion, motivation contest to drive desire result. 
  • Ensure a thorough process goes into implementation and delivery of sales, revenue, and marketing targets; in conjunction with the AM/Head Teacher for all Yola products. Identify process bottlenecks (if any) and take prompt action to solve the issue completely. 
  • Manage sales result closely, analyze current sales strategy and actual result, suggest solutions for improvement.
  • Demonstrate sales ability and proactively support team when needed, meet with potential clients to ensure customer experience or to close sales when appropriate.
  • Review, update customer persona profiles to provide the best suitable sales scripts, objection handling, service to appropriate customer profiles.
  • Use data to analyze business and individual performance. Maintain both high level and detail report, analysis for business result, customer insight, sales operations management & strategic decision and planning.
  • Attend sales educational events and seminars.
  • Design, monitor and ensure the efficiency of Sales commission scheme.
  • Review, manage and responsible for Sales team’s KPIs as well as sales team members’ individual KPIs.

Sales Team Operations: Be responsible for all aspects of the Sales & Customer Care operations:

  • Work with Academic & Operation team for class scheduling, teaching hours.
  • Student satisfaction levels and re-enrolment rate .
  • Quality of Customer Experience in line with strategic objectives of organization, which will include Brand Behaviors, through feedback and complaints systems.
  • Ensure the data input process & data usage of customer contact & sale information.

Others:

  • Understand and act according to Company Vision, Mission and Core-values.
  • Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture.
  • Understand the competitive landscape and market trends.
  • Ability to identify and solve client issues strategically.

Human ResourcesBe responsible for Performance and development of all Sales team members.  

  • Sales Team, Product Sales Team & Individual KPIs.
  • Training needs are identified and training plan in place with the Training Department.
  • Identification and development of key talent and successors in key positions at their designated centers.
  • Responsible for a high-performance team. Maintain sales staff by recruiting, selecting, orienting, training employees. Counseling and disciplining employees; planning, monitoring and appraising job results.
  • Train, mentor, coach sales team to ensure the efficiency.
  • Ensure the right person for right focus by appointing & attracting right employee profile, following up on work results.

Budget management: 

  • Manage the overall spending of Sales team. Direct spending to ensure the highest efficiency and quality and to support the activities of the centers.

Communication:

  • Manage the communication within and between all departments of the organization to ensure planning, implementation, and continuous improvement of designated center operations.

Brand Management:

  • Make sure that centers’ image and operations reflect the Yola brand image and behaviors

Campus and Organizational Support:

  • Support the overall operation of their designated centers and the national activities of the organization. 

Teaching Quality and Delivery:

  • Work closely in conjunction with the AM/HT and Academic team to ensure academic quality and delivery to all students.

Evaluation & Reporting 

  • At all times Sales Director should know and be able to report on all aspects as required.
  • Perform other duties assigned by CCO as required.

 

JOB REQUIREMENT

  • Bachelor Degree and above with minimum 2-year experience in management or similar role in managing sales or operational teams.
  • Data and target driven mindset, a general understanding of business, sales and marketing.
  • Highly analytical and possesses creative and intuitive problem-solving ability.
  • Ability to communicate ideas and concepts clearly and accurately.
  • Excellent communication skills in both English and Vietnamese, be highly attentive to details and be able to manage time accordingly
  • Experienced practitioner in Microsoft Office and other related business software.
  • Readiness for Business travels.

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