EDUCATION CONSULTANT

Salary: 8,000,00015,000,000 VNĐ

Location: YOLA CENTERS,

Team: CENTER

Application deadline: 01/10 — 31/10/2019

Job Description

JOB DESCRIPTION:

  • Customer consultation, tailoring of course to customer needs, calculate and inform course price
  • Manage customer walk-ins, telephone and email inquiries
  • Coordinate class opening and scheduling with other Education Consultants, Center Coordinators and other related personnel to ensure maximum efficiency
  • Provide excellent after-sales service and regular follow-up to maintain high customer satisfaction
  • Develop strong relationships with customers to maximize referral and renewal opportunities
  • Take excellent care of students and build trust with parents to foster customer loyalty
  • Show passion and commitment to ensure students reach their educational goals
  • Maintain center facilities and related equipment: clean, tidy, workable
  • Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible
  • Identify opportunities for center improvement, work process improvement and service delivery to customers
  • Uphold company values and ethics and strictly follow company policies and management directives
  • Share Best Practices with other staff members and fellow centers
  • Perform tasks as assigned by Center Manager and Center Supervisor
  • Assist other centers and YOLA staff as needed

 

JOB REQUIREMENTS:

  • Minimum Bachelor Degree
  • At least 1 year’s working experience. Strong preference is given to individuals with customer-facing experience in educational sales and/or service industry
  • Strong customer service mindset and striving for sales and service excellence
  • Results-driven with determination to achieve sales targets and KPIs
  • High moral ethics and professional workplace behavior
  • Clean and tidy in appearance with high grooming standard
  • Good organizational, planning, complaint handling and problem solving skills
  • Good communication, interpersonal and analytical skills
  • Good PC skills in MS Office, particularly Excel
  • Working time: work in shift

Application form

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