CUSTOMER CARE TRAINER

Salary: Negotiation

Location: YOLA CENTERS,

Team: CENTER

Application deadline: 08/01 — 02/03/2020

Job Description

JOB DESCRIPTIONS:

  • Coordinate with Center of the survey and training-needs analysis to develop training plans for Customer Service/ Care teams
  • Train professional knowledge related Customer service and soft skills to customer service employees
  • Develop and execute plans to monitor and report on Customer Service/ Care team’s performance
  • Monitor and evaluate the current performance of Centers’ Customer Service/ Care team to identify gaps in skills and propose corresponding training plan
  • Execute approved Customer Service/ Care training plan
  • Onboard train new Customer Service/ Care teams directly
  • Develop review sessions after onboarding and monitor employees‘ practice afterward
  • Develop training curriculum
  • Update and report on training activities weekly, monthly and annually.
  • Develop tools to measure employee’s ability.
  • Push Customer Care team achieves the Re-enrollment Target.
  • Do the other tasks as a requirement by directly by line manager.

JOB REQUIREMENTS:

  • Minimum Bachelor Degree
  • At least 4 year’s working experience at Customer Service position and 2 year’s working experience as Trainer. Strong preference is given to individuals with experiences in the education field.
  • Understand deeply and have a passion for customer service and service quality enhancement
  • Good PC skills in MS office and other program supporting the training process

Application form

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