CONSULTANT EXECUTIVE

Salary: Negotiation

Location: YOLA CENTERS,

Team: CENTER

Application deadline: 02/10 — 01/11/2019

Job Description

1. SALES EXECUTIVE POSITION:

JOB DESCRIPTION:

  • Identify & approach target customers at key locations with high traffic (streets, malls, schools...).
  • Representing of YOLA to introduce the company service and persuade customers to visit the centers.
  • Input customers’ data into the system and follow up with potential customers.
  • Contact with companies, schools, organizations, clubs,... to approach potential customers.


2. EDUCATION CONSULTANT POSITION:

JOB DESCRIPTION:

  • Customer consultation, tailoring of course to customer needs, calculate and inform course price
  • Manage customer walk-ins, telephone and email inquiries
  • Coordinate class opening and scheduling with other Education Consultants, Center Coordinators and other related personnel to ensure maximum efficiency
  • Provide excellent after-sales service and regular follow-up to maintain high customer satisfaction
  • Develop strong relationships with customers to maximize referral and renewal opportunities
  • Take excellent care of students and build trust with parents to foster customer loyalty
  • Show passion and commitment to ensure students reach their educational goals
  • Maintain center facilities and related equipment: clean, tidy, workable
  • Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible
  • Identify opportunities for center improvement, work process improvement and service delivery to customers
  • Uphold company values and ethics and strictly follow company policies and management directives
  • Share Best Practices with other staff members and fellow centers
  • Perform tasks as assigned by Center Manager and Center Supervisor
  • Assist other centers and YOLA staff as needed
  • Organize and participate in relevant events as required.


3. CUSTOMER CARE POSITION:

JOB DESCRIPTION:

  • Collaborate with other team members to conduct Center’s tasks.
  • Receive and respond to complaints from parents and students.
  • Participate in Center’s events.
  • Organize and manage classes.
  • Regularly take care of students and ask for parents’ feedbacks.
  • Regular monitor students progress.
  • Ensure Center’s re-enrollment rate as Line Manager requires.
  • Monitor and support teaching staff.
  • Weekly report to managers or urgent inform if necessary.
  • Implement other tasks as CM/CS requires.


JOB REQUIREMENTS:

  • Intermediate or higher education is required.
  • Age from 22 to 35, having own vehicle for transportation.
  • Good-looking appearance, self-motivated, confident in communication.
  • Able to work independently as well as teamwork.
  • Able to be under pressure.
  • Basic office skills is required. English is an advantage.
  • Working time: work in shift

Application form

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