CENTER SUPERVISOR

Salary: Negotiation

Location: YOLA PHAN VAN TRI, 366A7-A8 Phan Van Tri, Cityland Residential Area, Go Vap District (near Emart), HCMC

Team: CENTER

Application deadline: 19/09 — 31/10/2019

Job Description

JOB DESCRIPTION:

  • Customer consultation and tailoring of product specifically to meet customer needs
  • Manage walk-in, telephone and email inquiries from customers
  • Assist Center Manager in overseeing and being responsible for class opening activities by ECs
  • Management of enrollment deals and marketing promotions
  • Forecast student enrollment, make enrollment arrangements, and compile enrollment data
  • Manage center issues, student/parent feedback and complaints escalated by ECs
  • Schedule staff to ensure optimal center coverage and service delivery
  • Act as a role model for center staff in terms of appearance, grooming and professional behavior
  • Uphold company values and ethics strictly and ensure staff strict following and observance of company policies and management  directives
  • Train, coach and develop EC for work effectiveness, personal and professional growth and preparation for future career development
  • Share Best Practices with other centers and departments as necessary
  • Support Center Manager with administrative and supervisory tasks as assigned
  • Support Center Manager to perform tasks and carry out initiatives and projects as assigned by Director of Centers and BOD
  • Assist Center Manager in providing timely and accurate reports that track and report all center KPIs and updates to Director of Centers and BOD
  • Capacity as Acting Center Manager when Center Manager is away or position vacant.

JOB REQUIREMENTS:

  • Minimum Bachelor Degree
  • Good command of both Vietnamese and English
  • At least 3 years’ working experience in similar field with minimum 1 year’s experience in team supervision and leadership. Strong preference is given to individuals with sales and customer-facing experience in education and/or service industry
  • Strong customer service mindset, results-driven and striving for work excellence
  • Strong focus on setting standards in sales consultation and customer service quality
  • Results-driven in achieving sales target, student enrollment and all sales and service KPIs
  • Skills: strategy planning, management and leadership, organization, presentation, delegation
  • Able to train, coach and mentor center staff, with well-developed people skills and ability to manage complex working relationships
  • Good communication, persuasion, and analytical skills
  • High moral ethics and professional workplace behavior
  • Clean and tidy in appearance and has exceptional grooming standard
  • Excellent interpersonal style – with cultural sensitivity to deal with diverse nationalities
  • Good PC skills in MS Office, especially Excel and PowerPoint.
  • Willing to travel around and outside the city

Application form

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