HA NOI - CUSTOMER CARE

Salary: 7,000,00012,000,000 VNĐ

Location: YOLA HANOI, 72A Nguyen Trai, R4, Royal City, 2nd Floor, Thuong Dinh, Thanh Xuan, Hanoi.

Team: CENTER

Application deadline: 11/02 — 12/03/2020

Job Description

JOB DESCRIPTION

  • Collaborate with other team members to conduct the Center’s tasks.
  • Receive and respond to complaints from parents and students.
  • Participate in the Center’s events.
  • Organize and manage classes.
  • Regularly take care of students and ask for parents’ feedbacks.
  • Regular monitor students‘ progress.
  • Ensure Center’s re-enrollment rate as Line Manager requires.
  • Monitor and support teaching staff.
  • Weekly report to managers, or urgent inform if necessary.
  • Implement other tasks as CM/CS requires.

JOB REQUIREMENT

  • Good English communication (Listening skill)
  • Bachelor’s degree
  • One year of experience in service quality and customers care
  • Understanding customer needs.
  • Good communication and problem-solving skill
  • Good customer care skill
  • Be able to work in a team
  • Computer and office skills
  • Working time: work in shift

BENEFITS

  • Attractive salary and commission
  • Insurance and annual health check, annual leaves
  • Flexible working time, sponsored company trip & team building, annual performance bonus
  • Undeniable opportunity for improving English with tuition discount up to 90% for employees and relatives
  • Opportunity to unlock your potential and develop your career path
  • Professional, fast-growing and friendly working environment 

Application form

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