Salary: Negotiable



Application deadline: 08/06 — 08/07/2022

Job Description

Operation and Customer Service Management: (70%)

  • Work closely with sales team to achieve center KPIs, optimize retention and resource utilization.
  • Lead the EA team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses.
  • Work with HR Department to ensure that people development strategies for staff retention and excellent results are in place.
  • Uphold company values and ethics strictly and ensure staff strict following and observance of company policies and management directives.
  • Assist with recruitment and onboarding of staff.
  • Train, coach , motivate and develop staff to provide excellent sales and service results.
  • Ensure staff adherence to relevant government regulations, code and law.
  • Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
  • Assure consistent levels of student and staff satisfaction.
  • Perform tasks and carry out initiatives and projects as assigned by line manager.
  • Create and provide timely and accurate reports that track and report KPIs and updates to line manager.


  • At least 3 years’ working experience in similar field, with at least 2 years in
    management. Strong preference is given to individuals with management
    experience in education sales and/or service industry.
  • Strong customer service mindset, results-driven and striving for work
  • Strong focus on setting standards in sales consultation and customer
    service quality.
  • Results-driven in achieving sales target, student enrollment and all sales
    and service KPIs.
  • Skills: strategy planning, management and leadership, organization,
    presentation, delegation.
  • Able to train, coach and mentor center staff, with well-developed people
    skills and ability to manage complex working relationships.
  • Good communication, persuasion, and analytical skills.
  • Excellent interpersonal style – with cultural sensitivity to deal with diverse
  • High moral ethics and professional workplace behavior.
  • Fluent in English (verbal and written)

Application form

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